Refund policy
At ShapeUp, we want you to feel comfortable and confident with your purchase. Eligible products may be exchanged or returned for a refund within 60 days of delivery.
1. Your Options
Within 60 days of delivery, you may request:
- A free size or color exchange;
- A return for a refund to your original payment method; or
- Store credit, when you choose it.
You are not required to accept an exchange or store credit when your return qualifies for a refund.
2. Free Returns and Exchanges
ShapeUp covers approved standard return shipping for eligible returns and exchanges.
We may provide:
- A prepaid return label;
- A return QR code; or
- Reimbursement for reasonable standard tracked postage approved by ShapeUp before shipping.
We do not charge restocking, handling, exchange, or return-processing fees.
Please do not purchase return postage before receiving instructions from us.
3. Return Conditions
To qualify for a return or exchange, the product must be:
- Unwashed and unaltered;
- Free from extended wear;
- Free from stains, makeup, deodorant, odors, and pet hair;
- Free from customer-caused damage;
- Returned with original tags and packaging; and
- Returned with any hygiene liner or protective seal intact, when included.
Please try on your ShapeUp bra carefully over clean undergarments and keep all tags attached until you decide to keep it.
4. Items We Cannot Accept
We generally cannot accept products that:
- Are returned after 60 days;
- Have been washed, altered, damaged, or extensively worn;
- Have missing tags or hygiene protection;
- Contain stains, odors, makeup, deodorant, or pet hair; or
- Were purchased from an unauthorized third-party seller.
These restrictions do not apply to products that arrive damaged, defective, incorrect, or materially different from their description.
5. How to Start a Return or Exchange
Email support@shapeup.shop and include:
- Your name;
- Order number;
- Email address used for the order;
- Product, size, and color;
- Whether you want an exchange, refund, or store credit; and
- Photos when the product is damaged, defective, or incorrect.
We will review your request and provide return instructions.
Do not send a product back before receiving approval.
6. Return Address
Approved returns may be directed to:
ShapeUp Returns
230 South Perry Road
Plainfield, IN 46168
United States
Only use this address after receiving return authorization from ShapeUp.
7. Return Deadline After Approval
After your return is approved, please send the product using the provided return method within 14 days.
Keep your receipt or tracking information until your return is completed.
8. Exchanges
Eligible exchanges are free and may be requested for another available size, color, or variant of the same product.
If your preferred replacement is unavailable, you may choose:
- Another available option;
- A refund to your original payment method; or
- Store credit.
Approved exchanges are generally processed within 2–5 business days after the returned product is received and inspected.
9. Refunds
Approved refunds are issued to the original payment method.
Refunds generally include:
- The amount paid for the eligible returned product; and
- Applicable taxes charged on that product.
When an entire eligible order is returned, any standard shipping charge paid may also be refunded. Optional expedited or premium shipping upgrades are generally non-refundable unless ShapeUp made an error or applicable law requires otherwise.
ShapeUp generally issues approved refunds within 3–5 business days after inspection. Your bank or payment provider may require additional time to display the refund.
10. Damaged, Defective, or Incorrect Products
Contact us promptly if your order arrives damaged, defective, incomplete, or incorrect.
Email support@shapeup.shop with your order number, a description of the issue, and clear photos of the product, packaging, and shipping label.
Once confirmed, ShapeUp will provide a free replacement, exchange, or refund based on your preference and product availability.
11. Promotional Orders and Bundles
When returning part of a promotional order or bundle:
- Discounts may be recalculated based on the products kept; and
- Complimentary items may need to be returned with the qualifying product.
Any adjustment will follow the promotional terms shown when the order was placed.
12. Customer Rights
This policy does not limit any consumer rights that cannot legally be excluded. When applicable law provides stronger protections, those requirements will apply.
13. Contact Us
Questions about exchanges, returns, or refunds may be sent to:
ShapeUp
230 South Perry Road
Plainfield, IN 46168
United States
Email: support@shapeup.shop