Frequently Asked Questions

Where do you ship to?

We offer free worldwide shipping! Shipping to 165+ countries. Please see our shipping policy to find your country and shipping times.

How long does it take to get my products?

United States orders usually arrive within 3–5 business days. Worldwide orders usually arrive within 4–8 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

How can I track my order?

Once your order ships, you will receive an email containing your tracking number and tracking link.

You can also visit the Track My Order page on our website. Tracking information may take up to 48 hours to update after shipment.

Do you offer warranty for your products?

All our products are subject to quality control. Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover issues that are not attributable to a manufacturer defects.

Can I return my order?

Yes. ShapeUp offers free returns and exchanges within 60 days of delivery.

Items must be unworn, unwashed, and returned with their original tags and packaging.

To begin a return or exchange, email support@shapeup.shop with your order number.

Do you offer refunds?

Yes. After your returned item is received and approved, your refund will be issued to the original payment method.

Your bank or payment provider may require several additional business days to post the refund to your account.

How can I contact you?

Email us at support@shapeup.shop . Please include your order number when contacting us about an existing order.

IN THE PRESS